According to Robert Goodwin, managing vice president for Gartner, “consumers are driven to the self-service kiosks that are available for banking, airport check-in, and other retail transactions because it typically results in a better experience.” Self service equals control, Goodwin said, and what people value most in day-to-day transactions is a sense of control.
A fully secured portal where the data exchange is based on real-time information controlled by your your back office program. The on-line is just an extension which lets you invoke the same rights, the same way you control employee access. Everything from the on-line greeting when entering the application to what they can do is set up within the customer file.
Ask our representative to outline all the ways you can benefit.